Refund Policy

AiTricker Testers Mobile Application

Last Updated: June 20, 2026

🔒 Secure Payments via Google Play 📋 Clear Refund Terms 🌐 International Users

Thank you for choosing AiTricker Testers. Our mobile application offers two paid per-app testing plans: Basic (₹399) and Premium (₹599). Please read this Refund Policy carefully before making a purchase. By purchasing any of our testing plans, you acknowledge that you have read, understood, and agree to be bound by this policy.

⚠️ Important

By purchasing our testing plans, you agree to the terms outlined in this refund policy. All payments are processed securely through Google Play Billing. We do not directly handle any payment card information.

Table of Contents

  1. Paid Plans Overview
  2. Refund Conditions
  3. Non-Refundable Items
  4. Queue Cancellation & Sparks
  5. How to Request a Refund
  6. Processing & Timeline
  7. Exclusions & Exceptions
  8. Contact Information
1

Paid Plans Overview

AiTricker Testers offers the following per-app paid plans, processed exclusively through Google Play Billing:

📦 Basic Plan — ₹399 per app

  • Your app joins the next available Pack
  • 15 testers assigned
  • Testers earn 25 Sparks per test
  • No daily check-in needed
  • One-time purchase per app (not a subscription)

⭐ Premium Plan — ₹599 per app

  • Your app joins Pack + Quick List
  • Pack testers + 10 Quick List testers
  • #1 Priority in Quick List (top of feed)
  • Testers earn 30 Sparks per test
  • No daily check-in needed
  • One-time purchase per app (not a subscription)

📌 Key Information

  • Both plans are one-time per-app purchases — NOT subscriptions
  • Each purchase applies to a single app listing only
  • All users remain "free users" by default; plans are purchased per app as needed
  • Plans are non-transferable between apps or accounts
  • All payments are processed securely through Google Play Billing
2

Refund Conditions

A refund may be applicable in the following cases:

✅ Eligible for Refund

  • Service Not Delivered: Your app was not listed in the Pack or Quick List within 24 hours of purchase due to a platform error or technical issue on our end.
  • Technical Failure: A technical issue on our end prevented your paid plan benefits from being applied to your app (e.g., daily cap not increased, priority not applied).
  • Duplicate Purchase: You were accidentally charged twice for the same app and same plan.
  • Unauthorized Transaction: The purchase was made without your authorization (unauthorized access to your account or device).
  • Wrong Plan Purchased: You accidentally purchased the wrong plan and contact us within 24 hours before any benefits are consumed.

❌ Not Eligible for Refund

  • Change of Mind: You changed your mind after purchasing a plan.
  • App Store Rejection: Your app was rejected by Google Play (we do not guarantee app store approvals or testing outcomes).
  • Expected Testers: You did not receive the number of testers you expected (we facilitate connections, not guaranteed outcomes).
  • Policy Violations: You were removed from a Pack or had your listing removed due to violations of our Terms & Conditions.
  • Consumed Services: Your app has already been listed, tested by community members, or received any benefit from the paid plan.
  • Account Termination: Your account was terminated due to violations of our policies.
  • Third-Party Issues: Issues caused by your device, internet connection, Google account, or other factors outside our control.
3

Non-Refundable Items

💰 Sparks (Virtual Credits) — Non-Refundable

Sparks are a virtual, in-app credit system with absolutely no real-world monetary value. Sparks:

  • Are earned through testing activity (not purchased with real money)
  • Cannot be refunded, withdrawn, exchanged, or converted to real money
  • Cannot be sold, traded, or transferred between users or accounts
  • Are forfeited permanently upon account deletion or termination

This Refund Policy applies only to paid plans (Basic ₹399 and Premium ₹599), NOT to Sparks.

⚠️ Consumed Services

If your app has already received ANY benefit from the paid plan — including being listed in the queue, being tested by even one community member, or having the daily cap increase applied — the service is considered consumed and is not eligible for a monetary refund.

4

Queue Cancellation & Sparks

This section applies to free users who use Sparks (not real money) to list their apps. This is NOT a monetary refund — it is a virtual credit return within the app:

🔄 Quick List Cancellation

If you cancel your app from the Quick List before testing begins:

  • Your 50 Sparks are fully returned to your balance
  • No penalty is applied
  • No Trust Score impact

🔄 Pack Queue Cancellation

If you cancel from a Pack queue before the Pack starts:

  • Your 80 Sparks are fully returned to your balance
  • No penalty is applied
  • No Trust Score impact

🚫 Active Pack Desertion

If you desert an active Pack (after it has already started):

  • The 80 Sparks investment is NOT returned
  • An additional 100 Sparks penalty is deducted from your balance
  • Your Trust Score is reduced by 10 points
  • A 24-hour cooldown is applied before you can join another Pack
5

How to Request a Refund

📱 Option 1: Via Google Play (Within 48 Hours)

If your purchase was made less than 48 hours ago, you can request a refund directly through Google Play:

  1. Open the Google Play Store app on your device
  2. Tap your profile icon (top right)
  3. Go to Payments & subscriptions
  4. Tap Budget & order history
  5. Find the AiTricker Testers purchase
  6. Tap Request a refund or Report a problem
  7. Follow the on-screen instructions

Note: Google may approve or deny the refund at their discretion within this 48-hour window.

📧 Option 2: Via Email (After 48 Hours or Complex Issues)

If more than 48 hours have passed, or if your issue requires our direct involvement, contact us at aitrickertesters@gmail.com with the following information:

  • Your registered email address (Google account used in the App)
  • The app name and package name for which the plan was purchased
  • Plan purchased (Basic ₹399 or Premium ₹599)
  • Google Play order number (found in your purchase confirmation email or Play Store order history)
  • Date of purchase
  • Detailed reason for the refund request
  • Any supporting screenshots or evidence (if applicable)

Email Subject Line: "Refund Request — [Your App Name]"

⏱️ Timeframe for Requests

Refund requests must be submitted within 14 days of the original purchase date. Requests made after 14 days will generally not be considered, except in cases of unauthorized transactions (which must be reported within 120 days per Google Play's policy).

6

Processing & Timeline

⏳ Review Period

We aim to review and respond to all refund requests within 3–5 business days of receiving the request. Complex cases may take up to 7 business days.

💳 Refund Processing

If your refund is approved:

  • The refund will be processed through the original payment method (Google Play Billing)
  • Refunds typically take 5–7 business days from the date of approval to appear in your account
  • The exact timeline depends on your payment provider (bank, UPI, card issuer)
  • You will receive a confirmation email once the refund is processed

📌 Refund Amount

We do not offer partial refunds. All approved refunds are for the full purchase amount of the plan (₹399 for Basic or ₹599 for Premium). Google Play's service fees may apply as per Google's policies.

🔄 After Refund is Processed

Once a refund is processed:

  • The paid plan benefits for that app are immediately revoked
  • Your app listing may be removed from the queue (if not already tested)
  • Your daily testing cap reverts to the free tier (10/day)
  • No Sparks penalty is applied for the refund
7

Exclusions & Exceptions

🚨 Fraudulent Requests

We reserve the right to deny any refund request that:

  • Does not meet the conditions outlined in this policy
  • Appears to be fraudulent or made in bad faith
  • Is part of a pattern of abuse (repeated purchases followed by refund requests)
  • Contains false or misleading information

Consequence: Submitting false or fraudulent refund claims may result in immediate account suspension or permanent termination.

🔍 Company's Discretion

In exceptional cases not explicitly covered by this policy, please contact our support team. We will review the circumstances on a case-by-case basis and decide at our sole discretion. We strive to be fair and reasonable in all refund decisions.

🌍 Regional Consumer Protection Laws

If you are located in a jurisdiction that provides additional consumer protection rights, those rights apply in addition to this policy:

  • EU/EEA Users: You may have a 14-day cooling-off period under EU consumer protection law for digital content purchases, subject to certain exceptions once the service is delivered.
  • Australian Users: Australian Consumer Law provides guarantees that cannot be excluded.
  • Indian Users: Consumer Protection Act, 2019 rights apply.

Nothing in this Refund Policy is intended to limit your statutory rights under applicable law.

8

Contact Information

If you have any questions about this Refund Policy or wish to submit a refund request, please contact us:

Contact Information

App: AiTricker Testers
Email: aitrickertesters@gmail.com
Subject: Refund Request — [Your App Name]
Response Time: 3–5 business days

📧 Contact Support

This Refund Policy is effective as of June 20, 2026 and applies specifically to the AiTricker Testers mobile application available on Google Play Store.

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